The Room Attendant makes sure guest rooms or apartments are clean and orderly. He/She upkeeps the overall impression of the hotel. This must follow the hotel’s standards.
Besides cleaning rooms, he/she has to check and report on items that are damaged, or are in need of repair.
He/She speaks to guests in a polite manner. He/She plays a big role in taking care of special requests or problems
~ Be able to change
~ Build personal effectiveness at an operations level
~ Give go-the-extra-mile-service
~ Give housekeeping services
~ Provide workplace safety
~ Show a positive image
~ Take care of guest concerns
~ Take care of guest rooms
~ Take care of public areas
~ Use emotional competence to manage self at the workplace
~ Use the functions of a mobile device
~ Work in a team
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